highway robbery

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SeppW
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Re: highway robbery

Post by SeppW » Fri Jan 17, 2020 4:05 am

Mario75 wrote:
Wed Jan 15, 2020 8:28 pm
After being passed up the chain to a star case manager, they say there’s nothing they can do because my track bar is within specs and welded. FCA IS calling this their permanent solution to the track bar problem. They won’t reimburse me for the synergy because mine was welded already. This is pretty ridiculous. Every time the truck needs an alignment the welds must’ve broke and then aligned then re-welded.
Read over on Dodge Cummings forum too. Claim denied if recall has been completed.

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Re: highway robbery

Post by SeppW » Fri Jan 17, 2020 9:57 am

SeppW wrote:
Fri Jan 17, 2020 4:01 am
cb1987 wrote:
Fri Jan 17, 2020 1:32 am
dudes on the ram site claim the new ones only $135
Did they cite a URL? On MOPAR Parts Counter Website it lists for $600+. For some reason late models truck parts are slow to release. This is the only site I've seen thus far where 2019 model year link is available.
Found it and read through it. I think I'll take the plunge and go from there.

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highway robbery

Post by DamageWagon » Fri Jan 17, 2020 12:12 pm

The 2019 link is the way to go if you can get it. There are aftermarket companies making ‘stronger’ units, but once you have a ‘strong enough’ unit why would you need more? I think the point is lost in a lot of this thinking that having the strongest linkage possible is ideal, while also running lesser quality joints than stock. I don’t care how well I can smash my steering into a boulder. I care how well it does as a steering linkage. It’s not a skid plate.

Mario75
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Re: highway robbery

Post by Mario75 » Fri Jan 17, 2020 2:12 pm

I just think it’s ridiculous for FCA to even consider that welding jam nuts on the adjustment portion of the track bar is a proper solution. Unfortunately this mean that a proper alignment requires the added expense of cutting and welding the link every time it gets done.

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Bill2014
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Re: highway robbery

Post by Bill2014 » Fri Jan 17, 2020 6:01 pm

I don't understand why anyone is letting them weld it in the first place - that was a stupid fix. I pick and choose which recalls I allow after doing a little research... :rockon:
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TankerZak
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Re: highway robbery

Post by TankerZak » Fri Jan 17, 2020 6:34 pm

Bill2014 wrote:I don't understand why anyone is letting them weld it in the first place - that was a stupid fix. I pick and choose which recalls I allow after doing a little research... :rockon:
Well... I let them weld mine because I didn't care and had a Synergy replacement unit (that FCA paid for) in my garage to install... soo...

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OffroadTreks
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Re: highway robbery

Post by OffroadTreks » Fri Jan 17, 2020 8:21 pm

Mario75 wrote:
Sat Jan 11, 2020 5:16 pm
How would you compare the synergy link to the factory one? Is one better built over the other?
Image

I would just stop bothering with OE drag links, unless you're really sold on that idea.

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Oilbrnr
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Re: highway robbery

Post by Oilbrnr » Sun Jan 19, 2020 8:09 pm

Are those hydraulic lines resting/rubbing on the tie-rod?
'16 with '17 FWC

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Re: highway robbery

Post by cb1987 » Tue Jan 21, 2020 1:13 am

you can check it out yoursel . on the ramforum in the powerwagon section. the thread is called drag link recall v06. i think its around page3 where they mention the new part for $125

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highway robbery

Post by DamageWagon » Tue Jan 21, 2020 6:42 pm

Oilbrnr wrote:Are those hydraulic lines resting/rubbing on the tie-rod?
They’re clocked so they usually don’t rub, but yes they can rub the tie rod. It being Eaton Weathershield hose though, it’s not getting a hole...

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Re: highway robbery

Post by Mario75 » Sat Feb 29, 2020 12:57 pm

Just a little update for everyone.....After writing a letter to Ram corporate and sending it via fedex, I finally got a response. A reimbursement specialist from Ram customer care reached out and has agreed to reimburse the track bar even though they welded the drag link. I initially asked for the new Mopar updated part and was told that wasn’t going to happen. Then I reached out to my dealer and asked what my options were, they told me they could cut and reweld the link as many times as I needed. I expressed my discontent with ram, and my safety concerns, as well as how cutting and re-welding an inferiorly made drag link every time my truck needs an alignment was not right. The Synergy drag link is on backorder from poly performance and should arrive in two weeks. I will be submitting the work order and credit car bill as soon as the dealer installs it.
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