Customtronix Customer Service

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Reloaderguy
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Customtronix Customer Service

Post by Reloaderguy » Thu Jul 04, 2019 12:35 am

The internet is most often used to complain so I wanted to share a positive CS experience I recently had.

Last year I installed a Customtronix front camera system. When I did the installation I cut the RCA cable in half on accident. I soldered everything back together and had it working again. My repairs didn't last and the camera stopped working in February. I emailed Customtronix and they two day aired a new cable to me from Sweden. There was some miscommunication and I received the wrong cable. They called me on the phone and I sent them pictures. They again two day aired me the correct cable from Sweden. I tried to pay for all of it but they refused. Great communication and committed to making sure customers are happy.

The system is awesome by the way. The entire 8.4 works while driving, no speed lockouts.

RustyPW
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Re: Customtronix Customer Service

Post by RustyPW » Thu Jul 04, 2019 5:02 am

:rockon:
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My build thread. viewtopic.php?f=13&t=2826 :cash: :cash:

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Bill2014
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Re: Customtronix Customer Service

Post by Bill2014 » Fri Jul 05, 2019 8:54 am

It's great to hear some positive stories!!!!!
2014 Power Wagon Laramie
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Mule007
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Re: Customtronix Customer Service

Post by Mule007 » Fri Jul 05, 2019 9:36 am

2x; that is good customer service 👍🌞!
2005 Mineral Gray PW; #0666; Laramie interior scheme extras & finishes.
Additions: Frame mounted .188 DOM 3" steel rock rails w/low profile steps; 1.5” Skyjacker suspension leveling kit; Bully Dog GT Platinum SRT-10 A-pillar pod mount programmable performance chip, monitor, tuner; Linex Platinum black armor truck bed & lower rock panel armor coating; Range Rider cab high fiberglass canopy; 2” Linex brush guard light bar w/ 4-KC Rally 400 Series 4” Halogen off road lights; S&B CAI; Flowmaster American Thunder cat back dual exhaust to rear; Remote start; Hopkins Trailer Mate trailer brake controller; Bearcat Pro 68XL CB radio; Mopar black accent fender flares; power wagon winch kit & remote control; 60” Extreme High Lift; hand tools, tow straps, shackles, chains, cables, off road rigging, 4 wheel bad weather tire chains, spare water & 2 each extra 5 gallon narrow military jerry cans.
Updates from original :Open Range All Terrain 35 x 12.5 x 17 MP3 10 ply E tires; 60,000 mi. warranty; McQuay-Norris Extreme ball joints (upper & lower); 1 ton HEMI transmission cooler; new OEM radiator; front & drive U-joints; 180 amp alternator, Interstate Mega-tron 850 CCA HD battery; new water pump & serpentine belt; new Bilstein 5100 shocks & steering damper.

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olyelr
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Re: Customtronix Customer Service

Post by olyelr » Fri Jul 05, 2019 11:14 am

Well hells yes!

Good on them... but, also good on you for spreading the good word :cheers:
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Reloaderguy
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Re: Customtronix Customer Service

Post by Reloaderguy » Fri Jul 05, 2019 12:12 pm

olyelr wrote:
Fri Jul 05, 2019 11:14 am
Well hells yes!

Good on them... but, also good on you for spreading the good word :cheers:
I'm tellin' ya, the front camera is nice. People look at me like I'm a wizard when I parallel park a truck on 40's between two compact cars on a busy street.

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Re: Customtronix Customer Service

Post by machete-lc » Fri Jul 05, 2019 8:54 pm

Can you post a link to the specific camera you are using? This might be a cool addition to my rig.
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Reloaderguy
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Re: Customtronix Customer Service

Post by Reloaderguy » Sat Jul 06, 2019 12:44 am

I have the Enigma Premium with Ram emblem camera. you can toggle between the front and rear camera.

http://www.customtronix.com/webshop/enigma-premium/

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